Black Box Intelligence

How to Contact ​Survey Studio Support

Jessica Orton

Matt Loveridge

Survey Studio

Training guides on Survey Studio for you & your teams

Core User Training 

What is Survey Studio?

Introducing Survey Studio Devices to your guests / customers

Using your new Survey Studio Devices

What is ​Survey Studio & how to introduce it to my customers 

Getting Started 

Devices with Filtered Menu (POS Connected)

Devices with Menu Select (Not POS Connected)

Devices with Digital Bill (POS Connected - Digital Receipt)

Devices with QR Pay

QR Codes

Articles to cover all the ways in which you might be collecting survey responses

Collecting Surveys

Understanding NPS in Survey Studio

Understanding Food & Drink Scores in Survey Studio

Reporting Routines for GMs (Survey Studio)

Celebrating Success (Compliments) in Survey Studio

Understanding Scores & building routines 

Understanding Scores & Building Routines 

Highlights Report/ Dashboard

Locations Reporting/ Tables

Highlights with Smart Actions

Overview Reports

Experience Drivers

Food & Drink

Service

Research

Articles to help navigate the Survey Studio dashboard

Understanding your Dashboard

Guest Recovery

Understanding your guest recovery dashboard

Understanding your case details

Replying to customers

Best Practices for Guest Recovery

What the Guest Sees: Email Breakdown

Articles to help navigate & effectively use the guest recovery section 

Articles to guide you through updating questions, users, menus & venue groups

Admin Users Training (Manage)

Adding Items to a Menu

Setting up a menu for the first time should take about an hour, but afterwards, updates take just a few minutes. You can save the draft at any time and…

Setting up a New Menu

Creating New Menu Items

Managing POS Connected & Integrated Menus

Menu Statuses

Menu Priority - Setting An Items Priority

Managing your Survey Menus

Add a Question

Questions Set-up

Question Categories

Questions Configuration

Request a custom Question

Articles to help you manage the questions in your survey

Managing your Survey Questions

Setting up a new user

User Roles

User Notifications

Managing Team Members

Managing your Users

A quick overview of how the Guest / Customer Complaints screen works

Guest/ Customer Complaints Screen

Additional features & configurations for your Surveys 

Survey Configurations

Attaching BBI Device Cases

Locating the IMEI number on BBI device

Pulling a Bill Onto a Device

Daily Black Box Intelligence Device Care

Re-sending a digital receipt to the customer's email address if using 'Digital Bill' on devices

Re-Send a Digital Receipt

Checking your devices Wifi connection

How to turn off the accessibility feature on your device

Green Box Around Text on Device (Accessibility Feature)

Lost/Stolen Black Box Intelligence Devices

Pulling a Digital Bill On a Device

For operators using 'Digi Bill' feature on devices

Incorrect Email or Receipt

Wi-Fi qualifications for Survey Studio devices

Entering the Venue Code on your BBI Device

Device Issues & Troubleshooting

Toast integration Set-up

Guides relating to integrations with Survey Studio 

Third Party Integrations 

Installing Omnivore on the POS Server

Micros & Omnivore Troubleshooting

NCR & Omnivore Issues & Troubleshooting

NCR Aloha Integration - HASP Keys

Omnivore

Quick Guide for Admins: Managing Menus with POS Integration

Quick Guide for Admins: Menu Management on the Dashboard

Quick Guide for Admins: Managing Questions on the Dashboard

Quick Guide: Using the 'Highlights' Page

Quick Guide: Using the 'Experience Drivers' Page

Quick Guide: Service

Quick Guide: Food & Drink

Video Training Guides

Go to Black Box Intelligence

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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