Black Box Intelligence

How to Contact ​Survey Studio Support

Jessica Orton

Matt Loveridge

Survey Studio

Training guides on Survey Studio for you & your teams

Core User Training 

What is Survey Studio?

Introducing Survey Studio Devices to your guests / customers

What is ​Survey Studio & how to introduce it to my customers 

Getting Started 

Devices with Filtered Menu (POS Connected)

Devices with Menu Select (Not POS Connected)

Devices with Digital Bill (POS Connected - Digital Receipt)

Devices with QR Pay

QR Codes

Articles to cover all the ways in which you might be collecting survey responses

Collecting Surveys

Understanding NPS in Survey Studio

Understanding Food & Drink Scores in Survey Studio

Reporting Routines for GMs (Survey Studio)

Celebrating Success (Compliments) in Survey Studio

Understanding Scores & building routines 

Understanding Scores & Building Routines 

Highlights Report/ Dashboard

Locations Reporting/ Tables

Highlights with Smart Actions

Overview Reports

Experience Drivers

Food & Drink

Service

Research

Articles to help navigate the Survey Studio dashboard

Understanding your Dashboard

Articles to guide you through updating questions, users, menus & venue groups

Admin Users Training (Manage)

Adding Items to a Menu

Managing your Survey Menus

A quick overview of how the Guest / Customer Complaints screen works

Guest/ Customer Complaints Screen

Additional features & configurations for your Surveys 

Survey Configurations

Attaching BBI Device Cases

Locating the IMEI number on BBI device

Pulling a Bill Onto a Device

Daily Black Box Intelligence Device Care

Re-sending a digital receipt to the customer's email address if using 'Digital Bill' on devices

Re-Send a Digital Receipt

Checking your devices Wifi connection

How to turn off the accessibility feature on your device

Green Box Around Text on Device (Accessibility Feature)

Lost/Stolen Black Box Intelligence Devices

Pulling a Digital Bill On a Device

For operators using 'Digi Bill' feature on devices

Incorrect Email or Receipt

Wi-Fi qualifications for Survey Studio devices

Entering the Venue Code on your BBI Device

Device Issues & Troubleshooting

Toast integration Set-up

Guides relating to integrations with Survey Studio 

Third Party Integrations 

Installing Omnivore on the POS Server

Micros & Omnivore Troubleshooting

NCR & Omnivore Issues & Troubleshooting

NCR Aloha Integration - HASP Keys

Omnivore

Quick Guide for Admins: Managing Menus with POS Integration

Quick Guide for Admins: Menu Management on the Dashboard

Quick Guide for Admins: Managing Questions on the Dashboard

Quick Guide: Using the 'Highlights' Page

Quick Guide: Using the 'Experience Drivers' Page

Quick Guide: Service

Quick Guide: Food & Drink

Video Training Guides

Go to Black Box Intelligence

Find answers and get help from Intercom Support and Community Experts

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