In this video, you’ll learn how to use the ‘Experience Drivers’ page to understand what affects guest sentiment and NPS the most.
Access the Experience Drivers Page: Where to navigate to
Identify Issues: Review the topics and issues raised by guests.
Impact Measurement: Understanding the impact this has on the guest experience.
Analyse Specific Issues: How to see detailed impact by location, time, and more.
This guide complements the instructional video for effective use of the ‘Experience Drivers’ page.