The Survey Studio devices can be linked to your Point of Sales service (POS). This allows you to show your customers the food and drinks that they ordered, making the review process much easier for them.
This short video explains how to enter the table or check number into the devices:
Returning to the home screen
Once the guest finishes, collect the Black Box Intelligence device from their table and check that it's ready for the next customer.
If the last guest stopped mid-review, any answers they gave will still be submitted. Just tap three times on your restaurant’s logo at the top left of the screen to head back to the start screen. Then return the device to the server’s station ready for the next guest.
Table doesn't exist warning / error message
If you ever see this message, try the following to resolve;
Re-enter the table or check number again.
Ensure the check is still open. You can also try another open check/bill.
If the same issue is occurring on all open checks/bills, it's likely your POS system has stopped sending the information to the Black Box Intelligence devices.
You can continue to use Survey Studio by pressing cancel and handing the device to the customer as normal
If you are still encountering issues, check out these related articles for trouble shooting or contact our Support Team.