Core question
The core question measures the NPS Net Promoter Score, the core experience question asked to all guests across all service styles. It is used to measure overall satisfaction and your customer’s loyalty to the brand. The results of this score give all of our other questions context.
During your brand's onboarding Survey Studio will set up the core NPS question and it cannot be changed.
Add Steps of Service and Research Questions
To set up additional questions, click on the 'Add a question' button for each service style. There are two articles you should read before you get started.
There are three ways to add Questions (all displayed in the video below):
When first setting up, use the Add a question button in the column box
The button with the 3 grey dots on the top right of the section
The + sign on the top of the Research and Steps of Service tab.
Choose the category of the question you'd like to see questions for and then scroll to find the appropriate question. Once you find it, click on it to configure it.
Add the venues you'd like to have this question asked at and look through the rest of the configurations to apply rules. Be sure to read about Questions Rules here.
You can always change the configuration of a question by hovering over the question and clicking edit conditions.
Tip: Some categories also have recommended questions that are highlighted at the top. These questions have a proven track record of driving NPS, making more happy guests. Learn about Highlighted Questions.