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Product Release Notes - August 26th, 2024
Product Release Notes - August 26th, 2024
Tom Wilhelm avatar
Written by Tom Wilhelm
Updated over 3 months ago

GuestXM Release Notes

August 26th 2024

We are excited to announce the latest release to the GuestXM platform! To ensure you and your team stay informed, you can now access release notes in the Help Center. This documentation will keep you up to date on any potential impact to your GuestXM experience.

Not seeing these changes? You might need to clear your cache. With GuestXM loaded press Control + Shift + R (CMD on Mac).

Guest Comments Report - Enhancements

The Guest Comments report offers a comprehensive summary of reviews collected from selected channels within a specified timeframe.

In this release, the Black Box team has enhanced the Guest Comments report with the following new features:

  1. Ad-Hoc Reporting: Users can now run the report on demand, without the need to set up an email digest.
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  2. Customizable Filters: Configure the report to display or hide comments based on Star Rating, Sentiment Type, and whether the review includes text.

Archiving Feedback - Enhancements

Earlier this month, we introduced the ability to archive reviews, removing them from the inbox and all GuestXM reporting.

We’re now enhancing the archive function with the following updates:

  1. Archive Survey: The archive feature is now available for Surveys, allowing users to archive survey responses in addition to reviews.
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  2. Bulk Archive: Users can now select multiple items in the inbox by clicking the ellipsis and choosing the bulk archive option. This allows for mass selection of items, which can then be archived with a single action.

3. Archive Flow Outcome: The archive function is now integrated into the flows module, enabling users to set up rules that automatically archive feedback items based on predefined criteria.

Surveys Overview Page - Survey Statistics

Previously at the top of the surveys page, were some statistics on survey engagement.

These statistics have been removed and each of the surveys have had their individual statistics enhanced showing the engagement within the last 15 days.

The statistics that have been removed from the overview page can still be accessed via Insights > Survey > Traffic Analysis.

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