Feedback items that you manually added to your GuestXM inbox will also be displayed to your Insights pages.

Your company Score and NPS will include all feedback items manually added to GuestXM. 

On the Location Overview section of the Company Insights, a new column will be available for Feedback. The Feedback column shows the cumulative score of all feedback items for your company. 

You can also select Feedback under the review channel dropdown to view a deeper look at all feedback items for your locations. 

Individual locations' insights pages will show Feedback as an integration type on the Total Ratings to Date section. 

This shows the cumulative rating of all Feedback items for a location.

The Reputation Statistics section also makes Feedback available on the integrations dropdown. This section shows the average rating per day/week/month, number of reviews, and positive/negative sentiment count for Feedback items based on the selected period. 

Insights data for all Feedback items tagged will be displayed. The Tag Deep Dive section gives you a preview of the Feedback items filtered by the specific tags used. 

The businesses who use GuestXM today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.

They’re joining a community of amazing entrepreneurs who believe in putting customers first!

If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot on the bottom-right of your screen. 🙌We appreciate your time, and we’ll be in touch as soon as we can! 🙏💕